1. Introduction
CreationUnited Co. ("CreationUnited", "we", "our", or "us") respects your privacy and is committed to handling personal information responsibly, transparently, and securely.
This Privacy Policy explains how we collect, use, disclose, store, transfer, and protect information when you access or interact with our websites, applications, platforms, products, services, research initiatives, communications, and related digital properties operated under the CreationUnited brand.
This policy is intended to support applicable privacy and data protection frameworks, including the General Data Protection Regulation (GDPR), the UK GDPR, India's Digital Personal Data Protection Act (DPDP Act), and other similar privacy laws where applicable. Nothing in this policy shall be interpreted as limiting any rights that may be available under applicable law.
By accessing or using our services, you acknowledge that you have read and understood this Privacy Policy.
2. Scope of this Policy
This Privacy Policy applies to all websites, applications, subdomains, hosted services, digital platforms, communications systems, research initiatives, client portals, community platforms, subscription services, and related properties operated by or on behalf of CreationUnited Co.
This Privacy Policy applies to all Services as defined in our Terms of Use.
This includes public websites, member-only services, subscription platforms, recruitment systems, communication platforms, support systems, research initiatives, and future services operated under the CreationUnited brand.
This policy does not apply to third-party websites, services, or platforms that are not operated by CreationUnited, even if they are linked from our services.
3. Who We Are
CreationUnited Co. is a global design, technology, and research studio operating through various legal entities, affiliates, contractors, representatives, subsidiaries, branches, and future organizations operating under the CreationUnited brand.
References to "CreationUnited," "CreationUnited Co.," "we," "our," or "us" throughout this policy may include affiliated entities and authorized operators where applicable.
For privacy-related inquiries, requests, or concerns, please contact:
Privacy Officer: [email protected]
Data Protection Officer: [email protected]
4. Information We Collect
The information we collect depends on how you interact with our services.
Information You Provide
You may voluntarily provide information when:
- Contacting us
- Requesting information
- Submitting inquiries
- Applying for employment
- Participating in research activities
- Requesting investor access
- Registering for events
- Requesting consultations
- Subscribing to newsletters
- Creating accounts
- Communicating with us
Such information may include:
- Name
- Email address
- Phone number
- Company information
- Job title
- Location
- Project details
- Messages and correspondence
- Professional background
- Research submissions
- Documents you choose to provide
Account Information
Where accounts are available, we may collect:
- Account identifiers
- Authentication information
- Profile information
- Preferences
- Subscription status
- Security-related information
- Account activity records
Authentication methods may vary between services and may include passwords, email-based authentication, magic links, single sign-on technologies, identity providers, and other authentication systems.
Payment Information
Certain services may offer paid subscriptions, memberships, donations, products, or other paid offerings.
Payment card information is processed directly by authorized payment providers and is not stored by CreationUnited.
We may receive limited transactional information such as:
- Payment status
- Subscription status
- Billing records
- Receipts
- Invoice information
- Transaction identifiers
Recruitment Information
Applicants may voluntarily provide:
- Resumes
- Curriculum vitae
- Cover letters
- Portfolios
- Employment history
- Education history
- References
- Assessment materials
- Interview information
- Other employment-related information
Research Information
Research participants, collaborators, students, institutions, and contributors may provide:
- Research submissions
- Publications
- Academic information
- Collaboration materials
- Survey responses
- Study participation information
- Research communications
Communications
We may retain communications exchanged with us, including:
- Email correspondence
- Support requests
- Contact forms
- Business communications
- Research inquiries
- Recruitment communications
Technical and Usage Information
We may automatically collect certain technical information, including:
- IP address
- Browser type
- Device information
- Operating system
- Referring URLs
- Service usage information
- Security logs
- Diagnostic information
- Performance metrics
Such information is used primarily for security, operational, diagnostic, fraud prevention, and service improvement purposes.
5. How We Use Information
We may use information to:
- Provide services
- Operate platforms
- Manage accounts
- Deliver subscriptions
- Process transactions
- Respond to inquiries
- Conduct research activities
- Evaluate employment applications
- Improve services
- Maintain security
- Detect abuse and fraud
- Comply with legal obligations
- Communicate with users
- Deliver newsletters and announcements
- Protect our rights and interests
- Support business operations
Information is processed only for legitimate business, operational, contractual, legal, research, security, or communication purposes.
6. Legal Bases for Processing
Where applicable, we process information based on one or more of the following legal grounds:
- Consent
- Performance of a contract
- Compliance with legal obligations
- Legitimate interests
- Protection of vital interests
- Public interest purposes where permitted by law
The legal basis used depends on the specific circumstances and applicable jurisdiction.
7. Cookies and Similar Technologies
We use cookies and similar technologies to operate, secure, and improve our services.
Cookies may be used for:
- Authentication
- Security
- Session management
- User preferences
- Subscription management
- Performance monitoring
- Service functionality
Additional information regarding cookies and similar technologies is available in our Cookie Policy.
8. Analytics and Performance Monitoring
We use privacy-conscious analytics technologies to understand how our services are used and to improve performance, reliability, accessibility, and security.
Analytics information is generally aggregated and is not intended to identify individual users.
Where practical and appropriate, we seek to minimize the collection of personally identifiable information through analytics systems.
Analytics records may be retained only for limited operational, security, and reporting purposes before being deleted or anonymized.
9. AI, Automation, and Decision Making
CreationUnited may use automation, machine learning, artificial intelligence, and related technologies in certain products, workflows, and operational processes.
However:
- Personal information is not used to train public AI models.
- Confidential customer data is not used to improve AI systems without explicit authorization.
- Human oversight remains central to significant decisions.
- We do not rely solely on automated decision-making systems that produce legal or similarly significant effects on individuals.
- AI systems are used as tools to assist human decision-making rather than replace it.
10. How We Share Information
We do not sell personal information.
We may share information with:
- Service providers
- Hosting providers
- Infrastructure providers
- Communication providers
- Payment processors
- Security providers
- Analytics providers
- Professional advisors
- Research partners
- Authorized contractors
- Affiliates operating under the CreationUnited brand
Information may also be disclosed:
- When required by law
- In response to lawful requests
- To protect rights and safety
- To prevent fraud or abuse
- During corporate restructuring, acquisitions, mergers, or similar transactions
All disclosures are limited to what is reasonably necessary for the relevant purpose.
11. International Data Transfers
Because CreationUnited operates internationally, information may be processed, stored, accessed, or transferred across multiple jurisdictions where we, our affiliates, or our service providers operate.
Where required by applicable law, we implement reasonable safeguards intended to protect personal information during international transfers.
12. Data Retention
We retain information only for as long as reasonably necessary to:
- Provide services
- Maintain accounts
- Fulfill contractual obligations
- Comply with legal requirements
- Resolve disputes
- Conduct research activities
- Maintain security records
- Support legitimate business operations
Retention periods vary depending on the type of information, applicable laws, operational requirements, security needs, and legitimate business purposes.
Information may be anonymized, aggregated, archived, or securely deleted when no longer required.
13. Account Closure and Data Deletion
Users may request account closure or exercise applicable privacy rights by contacting us.
Before processing certain requests, we may require reasonable verification of identity.
Certain information may be retained following account closure where required for:
- Legal compliance
- Security purposes
- Financial records
- Fraud prevention
- Dispute resolution
- Legitimate business requirements
Deletion requests are subject to applicable legal, contractual, operational, and regulatory obligations.
14. Security Measures
We implement technical, administrative, organizational, and physical safeguards designed to protect information against unauthorized access, disclosure, alteration, misuse, or destruction.
Such measures may include:
- Encryption in transit
- Access controls
- Authentication systems
- Security monitoring
- Backup systems
- Infrastructure hardening
- Vulnerability management
- Incident response procedures
No security system can guarantee absolute security. Users should also take reasonable measures to protect their own accounts and credentials.
15. Research Activities and Publications
CreationUnited supports research, education, academic collaboration, public knowledge initiatives, and related activities.
Where individuals participate in research programs, studies, collaborations, publications, grants, sponsorships, or academic activities, additional notices, consent forms, or agreements may apply.
Research participants may be contacted regarding:
- Follow-up studies
- Publications
- Collaboration opportunities
- Research-related communications
Participation in research activities may be voluntary unless otherwise specified.
16. Recruitment and Applicant Information
Information submitted during recruitment processes may be used to:
- Evaluate applications
- Verify qualifications
- Conduct interviews
- Assess suitability for opportunities
- Maintain recruitment records
- Consider applicants for future opportunities
Applicant information may be retained for future recruitment purposes unless deletion is requested or applicable law requires otherwise.
17. Children's Privacy
Our services are intended for a general audience.
Where required by applicable law, individuals under the age of 16 must obtain parental or guardian consent before providing personal information.
We do not knowingly collect personal information from children in violation of applicable law.
If we become aware that personal information has been collected from a child without required consent, we may take reasonable steps to delete that information or otherwise handle it in accordance with applicable law.
18. Your Privacy Rights
Depending on your location and applicable law, you may have rights relating to:
- Access
- Correction
- Deletion
- Restriction of processing
- Data portability
- Objection to processing
- Withdrawal of consent
- Complaint to a supervisory authority
These rights may be subject to legal limitations and verification requirements.
19. Marketing Communications
Users may receive newsletters, product announcements, service updates, research publications, and marketing communications where permitted by law.
Users may opt out of marketing communications at any time through available unsubscribe mechanisms or by contacting us directly.
Operational, legal, security, and account-related communications may continue even after marketing preferences are changed.
20. Third-Party Services and Links
Our services may integrate with or link to third-party platforms, providers, applications, and services.
We are not responsible for the privacy practices of third-party services that we do not own or control.
Users should review the privacy policies of such services independently.
21. Security Incidents and Breach Notifications
In the event of a security incident affecting personal information, we will take reasonable steps to investigate, mitigate, and respond appropriately.
Where required by applicable law, we may notify affected individuals, regulators, or authorities.
22. Changes to this Policy
We may update this Privacy Policy from time to time.
Revised versions will become effective from the date stated in the updated policy or, where no date is stated, upon publication, except where applicable law requires additional notice, consent, or other action.
23. Contact Information
For privacy-related questions, requests, complaints, or concerns:
CreationUnited Co.
Privacy Officer: [email protected]
Data Protection Officer: [email protected]
Where GDPR or UK GDPR applies, CreationUnited aims to respond to valid requests within one month of receipt, subject to any lawful extension permitted for complex or numerous requests.
24. Jurisdiction and Applicable Laws
This Privacy Policy shall be interpreted in accordance with applicable laws governing the relevant CreationUnited entity, service, or jurisdiction involved.
Where multiple entities operate under the CreationUnited brand, jurisdiction, governing law, and dispute resolution procedures may vary depending on the service, contract, relationship, or applicable legal requirements.