1. Purpose and Scope
This Cancellation & Refund Policy explains how cancellations, refunds, credits, subscription terminations, service discontinuations, and related payment matters are handled by CreationUnited Co. ("CreationUnited", "we", "our", or "us").
This policy applies to:
- Membership programs
- Subscription services
- Blog Journal memberships
- Digital products
- Software products
- SaaS offerings
- Consultations
- Research initiatives
- Sponsorship programs
- Client engagements
- Professional services
- Future products and services operated under the CreationUnited brand
This policy applies to all Services as defined in our Terms of Use.
This policy should be read together with our:
- Terms of Use
- Privacy Policy
- Acceptable Use Policy
- Other applicable agreements and policies
Certain products, services, enterprise agreements, contracts, statements of work, or custom arrangements may contain separate cancellation or refund provisions that supersede this policy.
2. General Refund Principles
Unless otherwise required by applicable law or expressly stated in a separate written agreement, all purchases, payments, subscriptions, fees, deposits, retainers, memberships, sponsorships, and service charges made to CreationUnited are considered final and non-refundable.
CreationUnited does not provide refunds based solely on:
- Change of mind
- Lack of usage
- Partial usage
- User preference changes
- Service dissatisfaction unrelated to contractual obligations
- Failure to read product descriptions
- Failure to review terms
- Failure to utilize purchased features
- Account inactivity
Users are responsible for evaluating products, services, memberships, subscriptions, and offerings before making purchases.
3. Memberships and Subscriptions
CreationUnited may offer recurring memberships, subscriptions, premium access programs, digital memberships, and related offerings.
Users may cancel subscriptions at any time.
Unless otherwise specified, cancellation:
- Stops future billing
- Terminates the subscription at the end of the current paid period
- Terminates associated subscription benefits at the end of the current paid period
- Allows access to subscriber-only resources, features, content, services, or benefits to continue through the current paid period unless earlier restriction or termination is reasonably necessary for fraud, abuse, security, legal, or policy reasons
Subscription payments are non-refundable except where required by applicable law.
Partial billing periods, unused time, unused benefits, unused features, or unused access periods generally do not qualify for refunds, credits, or prorated reimbursements.
4. Blog Journal Memberships
CreationUnited's publication platform ("Blog Journal") may offer:
- Free memberships
- Paid memberships
- Subscriber benefits
- Premium publications
- Research access
- Community access
- Additional member features
Members may cancel at any time through available account controls or approved support channels.
Cancellation generally results in termination of subscription benefits at the end of the current paid period, unless earlier restriction or termination is reasonably necessary for fraud, abuse, security, legal, or policy reasons.
Payments associated with Blog Journal memberships are generally non-refundable except where required by law.
Where payment processing occurs through third-party providers, additional policies and procedures of those providers may apply.
5. Digital Products
CreationUnited may offer digital products including:
- Templates
- Design systems
- Software
- Documents
- Research materials
- Reports
- Downloads
- Educational resources
- Licenses
- Digital assets
Due to the nature of digital delivery, digital products are generally non-refundable once:
- Access has been granted
- Delivery has occurred
- Download links have been issued
- Licenses have been activated
- Materials have been made available
CreationUnited reserves the right to determine whether delivery has occurred for purposes of this policy.
Where applicable law grants a right of withdrawal or cancellation for digital content, that right may end once delivery or access begins if the user has provided any consent or acknowledgment required by applicable law.
6. Software and SaaS Products
CreationUnited may offer hosted software, software subscriptions, SaaS products, cloud services, APIs, automation platforms, research tools, collaboration systems, and related offerings.
Unless otherwise stated:
- Subscription fees are non-refundable.
- Usage-based fees are non-refundable.
- Platform fees are non-refundable.
- Access fees are non-refundable.
Cancellation of a subscription does not entitle users to reimbursement for:
- Unused time
- Unused capacity
- Unused credits
- Unused features
- Unused services
CreationUnited may suspend, downgrade, restrict, or terminate access where subscription obligations are not maintained.
7. Consultations and Advisory Services
CreationUnited may provide:
- Consultations
- Discovery sessions
- Strategy sessions
- Advisory services
- Reviews
- Workshops
- Professional discussions
Cancellation requests submitted more than forty-eight (48) hours before a scheduled session may, at CreationUnited's discretion:
- Be rescheduled
- Receive account credit
- Receive an alternative remedy
Cancellation requests submitted less than forty-eight (48) hours before a scheduled session may not qualify for refunds, credits, or rescheduling.
Failure to attend a scheduled consultation without prior notice may result in forfeiture of the session and associated fees.
CreationUnited reserves the right to determine appropriate remedies on a case-by-case basis.
8. Client Services and Project Engagements
CreationUnited may provide:
- Design services
- Development services
- Research services
- Branding services
- Consulting services
- Technical services
- Professional services
Unless otherwise specified in a separate written agreement:
- Deposits are non-refundable.
- Retainers are non-refundable.
- Setup fees are non-refundable.
- Discovery fees are non-refundable.
Once work has commenced, fees relating to completed work, partially completed work, allocated resources, planning activities, research activities, design activities, engineering activities, deliverables, or project milestones remain payable.
Termination of a project does not automatically create entitlement to refunds.
9. Milestone-Based Work
Certain engagements may be delivered through milestones, phases, sprints, work packages, or similar structures.
Completed milestones remain billable regardless of whether:
- Subsequent milestones are canceled
- Projects are paused
- Projects are terminated
- Project scope changes
- Business priorities change
CreationUnited may invoice for completed work, partially completed work, committed resources, and related obligations consistent with applicable agreements.
10. Research Programs, Grants, and Sponsorships
CreationUnited may administer or participate in:
- Research initiatives
- Sponsorship programs
- Academic collaborations
- Educational programs
- Grants
- Fellowships
- Community initiatives
Unless otherwise agreed in writing, contributions, sponsorships, grants, funding commitments, donations, and related payments are generally non-refundable once committed, allocated, approved, distributed, or utilized.
11. Failed Payments and Billing Issues
CreationUnited may take action where:
- Payments fail
- Renewals fail
- Charges are declined
- Billing information becomes invalid
- Payment methods expire
Such actions may include:
- Service suspension
- Subscription cancellation
- Feature restrictions
- Access revocation
- Account downgrades
- Account termination
CreationUnited is not responsible for losses resulting from failed payment methods or billing issues beyond its reasonable control.
12. Chargebacks and Payment Disputes
Users agree to contact CreationUnited before initiating chargebacks or payment disputes whenever reasonably possible.
Chargebacks, payment reversals, disputes, or similar actions may result in:
- Account review
- Service suspension
- Subscription termination
- Access restrictions
- Investigation activities
Where CreationUnited reasonably believes a chargeback, dispute, or reversal is abusive, fraudulent, misleading, or inconsistent with this policy, CreationUnited reserves all rights available under applicable law.
Nothing in this policy limits CreationUnited's ability to contest disputes through payment providers, financial institutions, processors, arbitration processes, legal proceedings, or other available mechanisms.
13. Promotional Pricing and Discounts
CreationUnited may offer:
- Discounts
- Promotional pricing
- Introductory pricing
- Beta programs
- Limited-time offers
- Special access programs
Where refunds are provided, calculations shall generally be based on the amount actually paid rather than the standard retail price.
Promotional offers may be modified, suspended, discontinued, restricted, or withdrawn at any time.
14. Taxes, Banking Fees, and Processing Charges
Unless required by applicable law, refunds generally do not include:
- Banking fees
- Currency conversion fees
- Foreign transaction fees
- Intermediary fees
- Payment processor charges
- Administrative costs
- Government charges
- Tax obligations already remitted
Where applicable, adjustments may be made based on legal requirements, processor capabilities, or financial institution policies.
15. Third-Party Payment Providers
Certain purchases may be processed through third-party platforms, payment processors, marketplaces, subscription providers, or partner systems.
Such providers may maintain independent:
- Refund policies
- Billing policies
- Dispute procedures
- Cancellation processes
Where purchases are made through third-party providers, users may be required to comply with the procedures established by those providers.
CreationUnited does not control all aspects of third-party payment processes.
16. Abuse Prevention
CreationUnited reserves the right to deny refunds, credits, cancellations, replacements, or discretionary remedies where there is reasonable evidence of:
- Fraud
- Abuse
- Misrepresentation
- Policy violations
- Chargeback abuse
- Account abuse
- Unauthorized activity
- Attempts to exploit refund systems
Each request may be reviewed individually.
17. Discretionary Remedies
Nothing in this policy prevents CreationUnited from offering, at its sole discretion:
- Refunds
- Credits
- Service extensions
- Alternative remedies
- Replacement products
- Replacement services
- Subscription adjustments
Any discretionary action taken in one situation does not create an obligation to provide similar remedies in future situations.
CreationUnited reserves the right to determine whether any remedy will be offered.
18. Enterprise Agreements and Contractual Arrangements
Enterprise agreements, service agreements, statements of work, master service agreements, research agreements, licensing agreements, and other written contracts may contain cancellation, termination, billing, refund, or payment provisions that differ from this policy.
Where such agreements exist, those agreements shall govern the relevant relationship.
19. Future Products and Services
CreationUnited continually develops and introduces new products, services, platforms, programs, memberships, subscriptions, software offerings, research initiatives, and commercial arrangements.
Additional cancellation, billing, refund, or payment terms may apply to specific offerings.
Such terms may supplement or supersede portions of this policy where expressly stated.
20. Changes to This Policy
CreationUnited may modify, update, revise, replace, or supplement this policy at any time.
Changes may occur due to:
- Business requirements
- Legal developments
- Regulatory requirements
- Product changes
- Service changes
- Payment provider requirements
- Operational needs
Updated versions become effective upon publication unless otherwise stated.
Continued use of Services after publication constitutes acceptance of revised policies where permitted by applicable law.
21. Consumer Withdrawal Rights
Where required by applicable law, consumers may have statutory rights to withdraw from, cancel, or obtain a refund for certain purchases within a specified period, including rights that may apply in the European Union or the United Kingdom.
Nothing in this policy is intended to limit or exclude any non-waivable consumer rights available under applicable law.
Where digital content, digital services, or immediate-access products are involved, any withdrawal right may be limited, waived, or end once delivery or performance begins where the user has provided any consent or acknowledgment required by applicable law.
22. Contact Information
Questions regarding cancellations, billing, subscriptions, refunds, memberships, payment disputes, or related matters may be directed to:
CreationUnited Co.
Billing Department
[email protected]
Legal Department
[email protected]
By purchasing, subscribing to, accessing, or using any paid product, service, membership, subscription, platform, or offering operated by CreationUnited, you acknowledge that you have read, understood, and agreed to this Cancellation & Refund Policy.